Shipping policy

Shipping

Enjoy free shipping on eligible orders and benefit from transparent shipping rates for fast worldwide delivery.

Switzerland/Liechtenstein

Swiss Post A Mail · Delivery time: approx. 1-2 working days · Free shipping
Swiss Post Express Moon · Delivery time: 1 working day · CHF 17

Germany

DHL Kleinpaket · Delivery time: approx. 1-2 working days · Free shipping

European Union (EU)

DHL Warenpost International Premium · Delivery time: approx. 3-5 working days · Free shipping

United Kingdom (UK)

DHL Warenpost International Premium · Delivery time: approx. 3-5 working days · Free shipping
DHL Paket International – DDP (Duties & Taxes Included) · Delivery time: approx. 3-5 working days · GBP 20

United States (US)

DHL Paket International – DDP (Duties & Taxes Included) · Delivery time: approx. 3-5 working days · USD 25

Rest of the world

DHL Warenpost International Premium Mail · Delivery time: approx. 5-8 working days (or more) · Free shipping

VAT & Customs

Switzerland/Liechtenstein

All applicable VAT is included in the purchase price.

Germany

All applicable VAT is included in the purchase price.

European Union (EU)

All applicable VAT is included in the purchase price.

United Kingdom (UK)

Orders below GBP 135: Customs, VAT etc. are included and displayed in the ordering process (UK VAT procedure). For returns, the VAT correction will be applied automatically.
Orders above GBP 135: Customs, VAT etc. are included and displayed in the ordering process (Incoterms: DDP). A shipping fee of GBP 20 applies to these orders.

United States (US)

Customs, VAT etc. are included and displayed in the ordering process (Incoterms: DDP). A shipping fee of USD 25 applies to these orders.

Rest of the world

For orders outside the EU, UK, and US, deliveries are sent on a DAP (Delivered at Place) basis. Import VAT, customs duties, and local handling fees of your destination country are not included in the purchase price. These charges are collected directly by your local carrier or customs office upon delivery. Please check your country's duty-free allowance before ordering.

For returns on DAP shipments, any prepaid local duties and taxes must be claimed back directly from your local customs authorities, as these payments were made directly to them.

Returns

The following provisions complement our standard Return and Refund Policy. In the event of any contradiction regarding international delivery options, customs duties, and courier fees, these specific terms shall prevail.

We offer a 30-day return policy. This includes the applicable statutory right of withdrawal and provides an extended voluntary return period beyond the statutory withdrawal period. For returns under our voluntary 30-day return policy, the merchandise must be unused and returned to us in its original product packaging, as the packaging is an integral part of the product.

If you wish to exercise your right of return, we kindly ask that you register the return in advance and follow the further instructions provided. Thank you.

The costs of return shipping shall be borne by the customer, including during the statutory withdrawal period. This also applies in cases where our courier is instructed by the customer, prior to delivery, to return the shipment to us. Cost-effective shipping methods, such as "small parcels" without additional services like "priority" or "express," are generally available at your local post office.

UK & US DDP Shipments: Shipping fees, as well as duties and taxes paid at checkout, are non-refundable for returns made under our voluntary 30-day return policy, except where a refund is required by applicable law.

DAP Shipments & Upgrades: Local customs fees, import duties, and courier handling or advancement fees paid upon delivery are non-refundable, as these services were fully rendered by third parties. Any paid upgrade of the delivery option will also not be refunded, except where a refund is required by applicable law.

Provided that the merchandise is returned in accordance with the applicable return conditions, we will refund the amounts due under our return policy and applicable law.

General

For international orders, providing the recipient's phone number is mandatory.

Our shipping hours are weekdays from 8:00 AM to 4:00 PM Central European Time. Orders placed after 4:00 PM, on weekends, or on public holidays will be processed and shipped on the next business day. This day will then be relevant for the specified delivery time, with the first delivery day being the first business day after shipment.

Orders that are associated with a proven fraud suspicion will only be shipped once security checks have been completed, regardless of the chosen shipping method.

Private customers who wish to have their order delivered to a company address may do so under the following conditions:

Recipient name: Your full first and last name,
Addressing: The company address must be entered as a c/o address (e.g., John Smith, c/o Sample LLC),
Billing address: The invoice must be issued in your full name and your private address
Contact details: Only your private email address and phone number may be used
Customs charges: Any additional costs incurred if customs classify the shipment as a business delivery are the sole responsibility of the customer
Liability disclaimer: We do not take responsibility for resolving matters with customs or the courier service, and we do not act as an intermediary in such cases.

Our online shop is intended for private customers. However, we’re of course happy to receive orders from businesses as well. If you're ordering on behalf of a company, please contact us in advance with your company address, VAT and EORI number, and the desired item(s) and quantity. We’ll then provide a manual, VAT-exempt offer based on Incoterm DAP. Shipping takes place after payment is received. VAT and any applicable import fees will be charged directly by the courier upon delivery.

The stated delivery times are approximate values provided by the respective carriers and are subject to seasonal fluctuations. For example, longer delivery times can be expected during the peak season around Christmas due to high package volumes and numerous holidays with partial or full suspension of processing, for both Express Saver and Standard delivery options. However, Express Saver remains the fastest shipping option.

Delays in international shipping can occur not only due to seasonality but also due to other factors such as weather conditions, traffic, strikes, or other circumstances that cannot be influenced by us or the selected courier. We accept no liability for delays (including any consequential damages). If a shipment is affected by such delays, customers are kindly reminded to place their next order earlier.

The courier or local postal service will make at least one delivery attempt. If delivery is not possible, the shipment may be stored at the nearest post office, postal depot, or pickup point for customer collection. It is the customer's responsibility to ensure that the delivery address is correct, that the mailbox displays the recipient's name, and that the address is accessible. Any return costs or fees arising from incorrect or missing address details, inaccessibility, or a failure to collect the shipment within the carrier's holding period shall be borne by the customer.

Do you have any questions? Please contact us. We are happy to assist you.