All of our SWISS MADE products (all wallets) are designed, developed and produced in Switzerland.
We recommend cleaning the leather with a woolen cloth only. If you want to use a care product, we recommend making sure that it is a mild natural product.
To avoid color changes, we recommend not exposing your wallet to direct sunlight.
If you do not use the wallet for a long time, we recommend storing it in a cotton bag (not a plastic bag).
No, unfortunately not. However, we look forward to your online order and will process it immediately.
Please return it to us so that we can cancel your order.
We grant a right of return of 14 days, if the items are returned unused, in perfect condition and come along with the original packages. If you would like to return an item, please send it to us with the packing slip that contains also our address. Returns are borne by the customers.
For another product, we kindly ask you to place a new order.
Our dealer network is constantly growing. We're sure that you'll find a James Dixon dealer near you. Please check our Store Locator.
Shipping & returns
Yes. Overnight express orders cost CHF 16 and are available only in Switzerland and in the Principality of Liechtenstein. However, since we send all orders by A-Priority Mail, the express delivery is usually not faster. Please notice that express orders - as well as all other orders - are executed during business hours from Mondays till Friday.
Yes, we grant a right of return of 14 days, if the items are returned unused, in perfect condition and come along with the original packages. If you would like to return an item, please send it to us with the packing slip that contains also our address. Returns are borne by the customers.
Please contact us so that we can take care of it immediately.
Yes, we grant a 2-year warranty on our products, starting from the date of purchase (please keep your receipt). Our warranty excludes natural wear and tear and improper handling.
The lever does not spring back properly: Pull the cards out and rearrange their order. Make sure there are no more than 9 flat cards in the case.
The cards are stuck in the aluminum card slot: Remove the cards with tweezers and reduce the number of cards.